We regret to inform you that the delivery of your shipment has been suspended for the following reason.
1. In line with new laws, items transiting through the EU are to be fully taxed and are subject to postal inspection by transiting postal authorities.
Concluding the inspection on the package it has been ascertained that adequate duties was not paid on the package.
Your name and email address were on the package for contact details.
Under new laws any package transiting through the EU is liable to full duties payment. The sender did pay the appropriate courier fee but did not pay adequate duties on the package .We are therefore requesting you pay full duty for the coverage of 119 Euros on the package.
To resume delivery, you are obligated to pay the duties on the contents of the package
You should therefore contact your assigned claims Officer, Jennifer Watson to assist with the duty payment in
Spain , where your package is currently being held
Below is her contact information of your assigned claims
Name: Jennifer Watson
Email address: email@example.com
Tel: (34)638 701 804
Note: Duty coverage fees are payable to authorities through your assigned claims Officer.UPS® does not accept fees on behalf of foreign authorities.
Your old tracking number has been suspended due to non payment of tax.When making contact with your assigned claims officer via email or phone please quote reference Z81169145136
The status of your package can be tracked as soon as payment has been confirmed
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